12.6.2020

Social distancing and other Covid 19 precautions will be in place but starting Monday the 15th June we are open from 8 am to 5pm, Monday to Friday and 9am to 1 pm Saturdays.

Back to the new norm?

If you call and we are not here, please leave your details and we will call you back.

01962 888577

Please note! We do not open over bank holiday weekends.

Update

4th April 2020.

Further to our announcement last week we have decided to close our showrooms until further notice, we continue to monitor and adapt in line with an ever-changing situation and Government and Public Health England’s guidelines and recommendations.

Our focus remains on the well-being of our employees and our customers and supporting the wider community to help with the national effort to slow the spread of the virus.

We are still taking orders and making deliveries, however, these will be subject to some changes and delays from our normal service.

We will be working behind closed doors or remotely from home. All voice messages will be passed on so please don’t hesitate to call and leave messages. Please state who your contact is, Steven Groves or Tony Bush if you have been dealing with us.

Deliveries and collections.

The driver will contact the customer 30 minutes before delivery to advise of their arrival time and to ensure there is a sufficient area for the delivery to be left. The driver will take a photo of the delivery and leave the paperwork on the pallet. The driver will wait for the customer to check all is present and then get the thumbs up and they will leave. No signature will be required but we will not entertain any claims made for shortages unless the customer advises us immediately.

Collections will be by arrangement only giving us time to prepare the collection and be at our showrooms for dispatch. This is all in as part of our effort to protect staff and customers alike. We want everyone to stay safe and will endeavour to provide the services above while it is still possible to do so. We will keep you updated if there are any further changes to our service.

Remember our website is a great place to browse all of our floors and we will be able to post samples and give advice. We are currently looking into video audio to give a more face to face service.

Stock

We currently hold more than ten thousand m2 of floors in Winchester so will be able to supply while stocks last. Extra Stock is due in on lorries four weeks from now, (hopefully).

Thank you for your continued support and co-operation.

We are presently open to customers by appointment only so our offices and showrooms are open periodically.

Trade customers are welcome to collect from our Yard. If you call and we are not here, please leave your details and we will call you back.

01962 888577

Please note! We do not open over bank holiday weekends.